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WebCentral to TPP Wholesale Migration FAQ

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Table Of Contents

General FAQ
Web Interface
Support
Finance And Accounts

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GENERAL FAQ

 

Who is TPP Wholesale?

 

TPP Wholesale is part of the ARQ Group, which also includes WebCentral. Whilst historically a wholesale provider, we are accepting a small number of key accounts to also gain access to the TPP program. As a TPP Wholesale customer, you will also access improved levels of support from our 24/7 support team.  

 

Why am I being moved from WebCentral to TPP Wholesale?

 

As part of our brand consolidation, your WebCentral account will be moving to TPP Wholesale where you will experience world-class infrastructure and an industry leading management console that provides much higher levels of automation and improved functionality.


 

What changes will occur to Support operations and your staff whom I currently deal with?

 

You will now have access to an experienced Wholesale Support team who assist our TPP Wholesale partners. Our team have years of experience across both platforms so are perfectly positioned to help you during the transition.

 

When will my account be upgraded to a TPP Wholesale account?

 

The consolidation is scheduled to occur by the end of October 2018. More details will be communicated by email closer to the date when your account is scheduled for consolidation.

 

What will happen with my old WebCentral agreement and service?

 

Your current WebCentral service and agreement will be terminated on the migration date. You will receive an email serving as notice of termination of your existing contract. Upon migration (which is scheduled to occur prior to the termination of your legacy service), you will be subject to TPP Wholesale Terms & Conditions and deemed to have accepted these terms.   

 

What happens if I have questions about my account as part of the consolidation?

 

Please don't hesitate to contact us if you have any questions or concerns; we value your input and are happy to assist wherever possible. Please do not hesitate to contact TPPW support on 1300 885 884, or email us at webcentral.migrations@tppwholesale.com.au 
 

Where can I find out more information about the new platform?

 

You can find comprehensive support articles and a detailed user guide for TPP Wholesale at http://www.tppwholesale.com.au/support/. 

 

WEB INTERFACE

 

What will the new web interface be called?    

 

The new web interface will be referred to as the ‘Partner Console’. This will replace the current WebCentral Account Management Portal.

 

How do I log in after my account is upgraded?

 

You can log in to the TPP Wholesale  Admin Panel via

https://www.UNIQUE HOSTNAME.partnerconsole.net  

 

Will my username or password change?     

 

Your username and password will remain unchanged. Please remember to enter your username using uppercase characters

 

What are the main differences between the WebCentral and TPP Wholesale interface?

 

In addition to the current functionality, there will be a host of new features in TPP Wholesale administration platform.

 

In TPP Wholesale, you will have a default purchasing account to help streamline the transaction process. As soon as your account is upgraded to TPP, we strongly encourage you to log in and set your preferred payment method. For the majority of customers, purchases are made via credit card; this will be the most common setting in the new interface. If you need some help with this or any other setting, please get in touch and we will be happy to assist.

 

SUPPORT

 

Who do I contact for support after the migration?

 

After the migration, please contact our dedicated Wholesale Support Team on (02) 9215 6247 or email support@tppwholesale.com.au. During business hours you will be supported by experienced, Senior Technical Staff located in Sydney, Australia. Outside of core business hours, general phone support is available to assist our partners 24x7. For more contact information please visit http://www.tppwholesale.com.au/contact.php

 

Who will be handling my support queries before and after upgrade?

 

The same team who currently handle your WebCentral support needs. Please do not hesitate to contact us on 1300 885 884, or email us at webcentral.migrations@tppwholesale.com.au

 

FINANCE AND ACCOUNTS

 

I have existing annual subscription services, what changes can I expect in the upgrade to TPP Wholesale?

 

There are no changes to your existing annual subscription services. If you have elected to "auto-renew" your service, where a renewal will occur 30 days before expiry and extend the expiration date of your service by another year from its current expiration date, or you can turn auto-renew off, allowing you to choose whether or not to renew at the time of expiry.

 

If your payment fails or if auto-renew is turned off for your domain, you will receive reminder emails from us to renew your service and be able to renew automatically online at any time.  

 

Do you support direct debit in TPP Wholesale?

 

Unfortunately, we are unable to support Direct Debit as a payment method at this time. If you have services that are currently billed by direct debit, you will need to add your credit card to your account to ensure there is no interruption to your service.

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