How do I generate a Support Code?

The Support Code helps our support staff authenticate you over the phone, or through live chat, if you wish to discuss any details about reseller account or to make any changes.
Without the confirmation of a support code, our staff are unable to discuss any account-specific details or make any changes to your account.
The Support Code is used to help ensure the security, and confidentiality, of your account.

You can generate a support code prior to calling, or messaging, our support team by following the instructions below:

Instructions

  1. Log in to the Admin Panel (also known as the Reseller Console)
  2. Click 'new code' which is displayed beneath your name in the top left hand corner of your Admin Panel under the account reference number
    new_support_code.png
  3. Please keep in mind that this Support Code does not expire until you generate a new one
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