We place limitations on both the size and number of emails users can send from our servers to ensure the reliability and speed of our mail services, and to minimise the impact of spam sent from a compromised account. The following restrictions apply for customers using our email services:
|
Service
|
Send out limit
|
Email size
|
Recipient limit per email
|
|
Cloud Hosting Smarthost
|
250 emails per day*
500 emails per hour
|
50MB
|
10
|
|
Cloud Hosting SMTP
|
250 emails per day*
500 emails per hour
|
50MB
|
50
|
|
Cloud Hosting Webmail
|
250 emails per day*
500 emails per hour
|
50MB
|
50
|
|
cPanel Hosting SMTP
|
250 emails per day*
500 emails per hour
|
50MB
|
50
|
|
cPanel Hosting Webmail
|
250 emails per day*
500 emails per hour
|
50MB
|
10
|
*The daily limit can be raised in special cases, however the hourly limit will still apply.
Service descriptions
- The SMTP service is the service customers use to send emails when connecting to our Email servers via a third party device (Outlook, Apple Mail, iPhone, Thunderbird)
- The Webmail service is the service customers use when logging into their online email portal
- The Cloud Hosting Smarthost service is the service customers use when sending emails from our Cloud Hosting website servers (such as when online contact forms are used)
What happens if you reach the hourly/daily email sending limitDepending on the service you are using, you will get one of two types of messages if you try to send out more emails than the server allows you to. The error messages look like this:
|
Hosting Type
|
Error Message
|
|
cPanel Hosting
|
550 "Daily limit has been exceeded for [email address]"
|
|
Cloud Hosting
|
There was an error sending your message: Failed to send data [SMTP: Invalid response code received from server (code: 550, response: Administrative prohibition)]
|
If you get one of these errors messages when sending out emails, it means you've hit your email sending limit. If you believe this is an error, or if you require further assistance, please contact our support team. We can increase the email sending limits on particular email accounts on a case by case basis, depending on your requirements of the service.
Sending mass emailsIf you want to reach a large number of email recipients, we recommend using software specifically built for mass email marketing. You can install a third party mass email application to our servers (such as poMMo). If you want to increase your daily send out limits, please contact our technical support team.
