.AU Upgrades FAQ


We are pleased to advise that TPP Wholesale is now connected to CentralNic’s world-class reseller backend for .au domain names.

Here is everything that you need to know:



What domains are affected?

All new registrations and transfers of .com.au, .net.au, .org.au, .asn.au and .id.au domains.


What about my existing domains?

We will be bulk transferring all .au domain names to our new back-end platform and accreditation on 6 May. The consolidation will have no impact to you or your customers and there is nothing that you need to do. The only noticeable change will be the change to the registrar of record, with the new registrar now Domain Directors Pty Ltd trading as Instra. This is the CentralNic .au registrar account.


How does the bulk transfer of .au domain names work?

As part of our platform upgrade, we will be consolidating all .AU domain names onto CentralNic’s state-of-the-art reseller system. As part of this upgrade we will be transferring in bulk all .AU domain names to Domain Directors - A CentralNic owned registrar.

On 7 April, we advised all .AU domain name registrants via their registrant email address located in the WHOIS, of the intention to transfer all .AU domain names to the Domain Directors accreditation. A copy of this email can be found here. Note that there were 3 separate emails that your clients may have received, those moving from the TPP Wholesale accreditation, Netregistry accreditation and Melbourne IT accreditation which have been used previously for TPP Wholesale partners’ .AU domain names.

On 29 April, we will send a reminder email. The content of this email is being finalised with auDA now, and a copy will be uploaded here shortly. Again, one email will be sent per accreditation that we are moving away from.


It sounds like you will be contacting my clients. Can I contact them instead?

We always try to avoid contacting your customers wherever possible unless registry policy insists that we do. This is one of those instances. As per auDA policy, in order to make a bulk change to the registrar of record, the current registrar must contact each registrant to notify them of the change and provide them with the option to opt out. This must come from us unfortunately.


Will these emails be whitelabelled with my brand and contact details?

Unfortunately, auDA will not allow us to whitelabel emails as this is strictly a message from the registrar (us) to the registrant (your customer). However, if your customers have any questions, we will redirect them to you.


Can I see a copy of the email you will be sending?

Yes. The email sent on 7 April can be viewed here:

The reminder email due to be sent on 29 April is current being finalised in consultation with auDA, and a copy will be uploaded here shortly.

Please feel free to reach out to your customers to advise them of the upcoming email in advance.


Will the registrar of record change?

Yes. The new registrar of record for all .AU domain names will be: Domain Directors Pty Ltd trading as Instra. The new WHOIS record will look similar to this after the change:

Registry Domain ID: 1234567890-AU 
Registrar WHOIS Server: whois.auda.org.au 
Registrar URL:  
Last Modified: 
Registrar Name: Domain Directors Pty Ltd trading as Instra
Registrar Abuse Contact Email: 
Registrar Abuse Contact Phone: 
Reseller Name: 
Status: serverRenewProhibited https://afilias.com.au/get-au/whois-status-codes#serverRenewProhibited 
Registrant Contact ID: ABCD1234 
Registrant Contact Name: Your Name 
Registrant Contact Email: your.name@yourdomainname.com.au 
Tech Contact ID: ABCD1234 
Tech Contact Name: Your Name 
Tech Contact Email: your.name@yourdomainname.com.au 
DNSSEC: unsigned 
Eligibility Type: Company 
Eligibility ID: ACN 123456789


Why is the registrar of record changing?

When TPP Wholesale was acquired by CentralNic, the entity that owns the TPP Wholesale accreditation was not part of the acquisition. This entity remains with the ARQ Group. Additionally, approximately 10% of TPP Wholesale .AU domain names were registered in other ARQ Group accreditations such as Netregistry Pty Ltd or Melbourne IT Ltd.  As such, in order to move all domains for TPP Wholesale from the ARQ Group over to CentralNic, the domain name accreditation needs to be changed to one that is owned by CentralNic.


Will my console change?

No, your console will stay as it is, but this will connect to our world-class reseller platform.


Will my pricing change?

No, your pricing will not change.


Will the API or WHMCS change?

No, you will continue to use the TPP API and WHMCS module. Your current integration will continue to work.


Will this improve the way in which I am supported?

Yes. By moving to one, simpler backend system it will be much easier and faster for our support team to troubleshoot any backend domain related issues. Having said that, we don’t expect much troubleshooting as the new system is more than equipped to handle most functions without intervention.


What other improvements will I notice?

- One registrar of record for all .au domains, making troubleshooting much simpler
- Higher levels of automation and speed for domain and bulk functions
- Improved backend platform providing a much more robust user experience


Who do I contact if I have more information?

For any additional information, please feel free to reach out to your Account Manager or email amteam@tppwholesale.com.au and we will be more than happy to assist. 

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