What are my FTP details?

Overview

File Transfer Protocol (FTP) is used to transfer files from one host to another, e.g. from your computer to our website servers. Upon subscribing to a website hosting plan, users are provided with FTP details so that they may use a third party FTP client to upload their website files to our servers. Below are instructions on where to locate, update and manage your FTP details.

 


Cloud Hosting FTP details


View FTP username and password

  1. Log in to the Console

  2. Hover over the domain you want to make changes to and click 'Manage'

  3. Click Cloud Hosting

  4. Click Show Password next to the username you want the password for

Update FTP password

  1. Log in to the Console

  2. Hover over the domain you want to make changes to and click 'Manage'

  3. Click Cloud Hosting

  4. Click Edit next to the username you want to edit

  5. Type in a new password

  6. Re-type the new password

  7. Click [Modify User]

Create a new FTP user

  1. Log in to the Console

  2. Hover over the domain you want to make changes to and click 'Manage'

  3. Click Cloud Hosting

  4. Click Add FTP account

  5. Read through the information below the Create a new FTP user area

  6. Fill in the required details and click [Add User]

 

cPanel Hosting FTP details


View FTP username and password

  1. Log in to the Console
  2. Hover over the domain you want to make changes to and click 'Manage'
  3. Click cPanel
  4. Your cPanel username and password is your FTP username and password

Update FTP password

  1. Log in to the Console
  2. Hover over the domain you want to make changes to and click 'Manage'
  3. Click cPanel
  4. Enter a new password in the Reset Password field
  5. Click [Reset Password]

Create a new FTP user

  1. Log in to the Console
  2. Hover over the domain you want to make changes to and click 'Manage'
  3. Click cPanel Login
  4. Click the FTP Accounts icon
  5. Fill in the Add FTP Account details
  6. Click [Create FTP Account]

 

Windows 2012 Cloud Hosting FTP details


To connect to your Windows cloud hosting account via FTP you will need a hostname, username and password. The hostname will need to be bne3ftp01.server-web.com using Port 22 . To find your username and password, see the steps below.

View FTP username and password

  1. Log in to the Console
  2. Hover over the domain you want to make changes to and click 'Manage'
  3. Click Windows Hosting
  4. Click Show Password next to the username you want the password for

Update FTP password

  1. Log in to the Console
  2. Hover over the domain you want to make changes to and click 'Manage'
  3. Click Windows Hosting
  4. Click Edit next to the username you want to edit
  5. Type in a new password
  6. Re-type the new password
  7. Click [Modify User]

Create a new FTP user

  1. Log in to the Console
  2. Hover over the domain you want to make changes to and click 'Manage'
  3. Click Windows Hosting
  4. Click Add FTP account
  5. Read through the information below the Create a new FTP user area
  6. Fill in the required details and click [Add User]
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