Create Nameservers (Glue Records & Hostnames)

Our domain level console allows you to create your own nameserver records for gTLD (e.g. .com, .net) and Australian TLD (e.g. .com.au and all others) domain names - with full coverage across all of the TLDs we support in the coming weeks.

Step 1: Create a child name server (glue record):

  1. Log in to the Admin Panel
  2. Hover over 'Domains' and click 'Manage Domain'
  3. Find the domain you want to edit and click on it
  4. On the next page, click Domain Name
  5. Click Zone Manager in the left menu
  6. Click Domain Hosts (for .au domains) or Create and modify a server host name (for gTLD domains)
  7. In the Create a Host section, type the Host name and the IP Address
  8. Click [Create Host]

Domains can then be delegated to the new child name servers normally.

Step 2: IMPORTANT! Configure your Zone records

Once processed, there is more to configuring a DNS server than merely adding these text records to the Registry database. A Zone/SOA record is required on your DNS server’s end for the hostnames you want to configure. This ensures that the servers respond to DNS requests sent to them. 

For example: If you're creating ns1.domain.tld, make sure the zone of domain.tld has an "A" record for "ns1" pointing to the IP address of the server.

Standard DNS propagation periods apply to all DNS modifications to Zone/SOA records on your DNS server. Those periods are:

  • Zone/SOA record update: 20 mins (within Australia) to four hrs (globally)
  • NS delegation update of existing domain: two hrs (within Australia) to four hrs (globally)
  • NS delegation of a newly registered domain: up to six hrs (globally)

Registry error Object does not exist

Customers who do not create Glue records for their Nameserver hostnames experience an 'Object does not exist' error when attempting to delegate domains of the same TLD to those name servers.

This happens because the Registry checks against its own database of qualified name servers, and rejects the delegation because it could be fraudulent. If you have experienced this error on your domain name, please check that the Glue record exists for the given parent domain name by following steps in this article.

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