Overview
When Domain Manager, Email hosting or Parked Domain services are first set-up, A-records are automatically set in the Zone Manager. These services require A-records to correctly direct any internet request to the customer-defined URL. These can be removed, should other IP addresses be required.
Domain Manager and Email Hosting customers
The Domain Manager service, or any Email only hosting package, includes a URL redirection function in addition to other features.
To remove the default A records:
- Log in to your Master Account console
- Manage the domain you want to make changes to
- Locate the Redirection icon
- Click Click here to disable Redirector
The default A-records are removed from the Zone. Please allow for the correct propagation time of any added A-records.
Note: Standard DNS propagation time of approximately two hours may apply.
Parked Domain customers
The Parked Domain facility provides a default domain name holding page that is used in place of an established web page and comes with a URL redirection facility. It is only available on domains without subscription services. If this feature is not available and you believe it should be, please contact our technical support team.
Note: Parked Domain is a legacy product and no longer available.
To remove the default A records:
- Log in to your Master Account console
- Manage the domain you wish to make changes to
- Locate TheParkedDomain section
- Click Click here to disable parking page
Note: Standard DNS propagation time of approximately 2 hours may apply.
Web Hosting customers
Web hosting products are established with A-records that connect to a server at a default IP address. Removing the A-records will prevent that service from working. Because of this, there is no option to disable the A-records.
If you need to make these changes, please contact our support team by phone or ticket.