How do I delete the default MX records?


If you have Domain Manager or web hosting services with us, but want to manage your emails with an external email provider, you can remove our default Mail Exchange (MX) records from the zone file of your domain.

In addition to removing default MX records, if you manage your emails externally you will need to make sure to add MX records that point to your external mail provider's mail exchange.

Removing the default MX records from zone manager

Warning: When disabling email, all associated email accounts will be deleted and any emails stored on our servers will be erased. Ensure that any important emails have been backed up. Contact our support team for further information or assistance.

To disable your MX records:

  1. Log in to the Account Level console
  2. Manage your domain
  3. Click Click here to disable Email
  4. Read the displayed warning (detailed above) then click [OK]
  5. The MX records are removed from your zone
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