Domain name Upgrades FAQs

 

Overview

We are pleased to advise that TPP Wholesale is now connected to CentralNic’s world-class reseller backend for new domain registrations and transfers. Here is everything that you need to know.


What domains are affected?

All new registrations and transfers for all TLDs.


What about my existing domains?

We have moved approximately 2/3 of the domain names hosted with TPP, including most .au, .nz and .uk domain names. We hope you are experiencing the performance and automation benefits from the new backend. 

Over the coming months, we will be consolidating all remaining domains onto the same system. The consolidation will have no impact on you or your customers.


What does this mean for me?

There is nothing that you need to do, We will manage this process for you. However, please be advised of the following scenarios. As we transfer domains to our new backend upon renewal, there are two changes you need to be aware of:

1. There may be instances where the previous registrar of the record will send the registrant email address a notification signalling the transfer away from this registrar account. You can advise your customers to ignore these emails.

2. Once the domain has been successfully transferred to our new accreditation and backend, for any gTLD where the registrant email address has not been verified, this will trigger a verification as per ICANN policy


Will the registrar of record change?

Yes. The new registrar of record for domain names except for .AU domains will be : Key-Systems GmbH. .AU domains registrar will be Domain Directors Pty Ltd T/a Instra.

Depending on the TLD, you may also see TPP Wholesale in the WHOIS under registrar URL but this depends on the backend registry. The new WHOIS record will look similar to this:

Registrar Registration Expiration Date: 2021-03-03T23:17:29Z
Registrar: Key-Systems GmbH
Registrar IANA ID: 269
Registrar Abuse Contact Email: abusereport@key-systems.net
Registrar Abuse Contact Phone: +49.68949396850 
Domain Status: ok https://icann.org/epp#ok

Depending on whether the backend registry uses thick or thin WHOIS, additional information is included about the contact. However, the other noticeable change you will see is a change to contact information, which will now be redacted where the registry uses a thin WHOIS (ie. Verisign for .com and .net domains):

Registry Domain ID: 2499609466_DOMAIN_COM-VRSN
Registrar WHOIS Server: whois.rrpproxy.net
Registrar URL: www.tppwholesale.com.au
Updated Date: 2020-03-03T23:17:29Z
Creation Date: 2020-03-03T23:17:29Z
Registrar Registration Expiration Date: 2021-03-03T23:17:29Z
Registrar: Key-Systems GmbH
Registrar IANA ID: 269
Registrar Abuse Contact Email: abusereport@key-systems.net
Registrar Abuse Contact Phone: +49.68949396850 
Domain Status: ok https://icann.org/epp#ok
Registry Registrant ID: REDACTED FOR PRIVACY
Registrant Name: REDACTED FOR PRIVACY
Registrant Organization: REDACTED FOR PRIVACY
Registrant Street: REDACTED FOR PRIVACY
Registrant Street: REDACTED FOR PRIVACY
Registrant Street: REDACTED FOR PRIVACY
Registrant City: REDACTED FOR PRIVACY
Registrant State/Province: REDACTED FOR PRIVACY
Registrant Postal Code: REDACTED FOR PRIVACY
Registrant Country: REDACTED FOR PRIVACY
Registrant Phone: REDACTED FOR PRIVACY
Registrant Phone Ext: REDACTED FOR PRIVACY
Registrant Fax: REDACTED FOR PRIVACY
Registrant Fax Ext: REDACTED FOR PRIVACY 
Registrant Email: info@domain-contact.org

For more information on thin and thick WHOIS and how to opt in data in the WHOIS, please see the article below:
https://support.tppwholesale.com.au/articles/reseller/Opt-in-to-Disclose-Data-in-Whois/


Will this improve the way in which I am supported?

Yes. By moving to one, simpler backend system it will be much easier and faster for our support team to troubleshoot any backend domain-related issues. Having said that, we don’t expect much troubleshooting as the new system is more than equipped to handle most functions without intervention.


Will the API or WHMCS change?

No, you will continue to use the TPP API and WHMCS module. Your current integration will continue to work. However, you may wish to check that any automated renewal settings match up with our new domain lifecycle as mentioned above.


What other improvements will I notice?

· Higher levels of automation and speed for domain and bulk functions
· White labelled notifications for all ICANN compliance emails
· Access to domain discounts and promotions


Will my pricing change?

No, your pricing will not change. However, we will be able to offer many more domain promotions and discounts moving forward. We will be in touch very shortly with some more information and offers for you!


What about compliance notifications?

Until now, not all compliance notifications had been consistent in the way that they were handled due to the use of different providers. From this point onward, this will become more consistent and all ICANN compliance obligations will be implemented as we move domains across to the new system. You will now have the ability to whitelabel any ICANN compliance notification that we (as a registrar) need to send to your customer (as a registrant). This ensures we meet our compliance obligations but keeps us in the background, as you would prefer us to be.

To whitelabel these notifications, you can add your logo, custom theme and contact information at the links below:
https://theconsole.tppwholesale.com.au/reseller/execute/site/theme
https://theconsole.tppwholesale.com.au/reseller/execute/customer/client-contact

Your Account Manager can also assist you to set this up. One important change that you need to be aware of is the email verification for gTLDs. All domain registrars are now required to validate a registrant’s email address before changing it. We are required by ICANN to suspend any domains that are not validated within 15 days of being asked to do so. Moving forward suspensions will be actioned when email contacts are not verified. The good news is that verification is only required once per email for all domains that use that contact. But please be aware of this change and ensure your customers action any email verification links to avoid service disruption.


Who do I contact if I want more information?

For any additional information, please feel free to reach out to your Account Manager and we will be more than happy to assist.

 

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