Transferring a domain from one customer to another is not the same as transferring a domain between registries. You don't need a domain password, but you do need the account references for both customer accounts.
- Log in to your reseller admin panel
- Hover over ‘Domains’ at the top of the screen and click ‘Manage’
- Check the box next to the domain you want to move
- Scroll down and click ‘Change Account’
- Type in the account reference of the customer account you want to move the domain to. Don’t know how to find your customer’s account reference? Click here to find it.
- Click ‘Change Account’
The account change is immediate.