How do I set up/update my payment details?

 

All purchases made through your Admin Panel will be completed by the payment option you selected (either Prepaid or Credit Card). Learn how to set these up below:

Instructions

How to update your default payment details

1. Log in to the Reseller Admin Panel 
2. Hover over ‘Finances’ and click ‘Payment Preferences’
3. Select a payment option
4. Click Update

How to add a new credit card

1. Log in to the Reseller Admin Panel 
2. Hover over ‘Finances’ and click ‘Payment Preferences’
3. Enter your credit card details under the 'Add New Credit Card' area.
4. Click 'Add Card.'
5. Select your newly added credit card in the 'Default Payment Option' area.
6. Click Update.

* Updating the default card in the account will not automatically update the existing failed service / domain renewal orders. You may need to update the billing in the existing order by manually submitting the orders from your account.

How to remove a credit card

Our system only allows you to remove a credit card after you've added a new default one. To do this you have to:

1. Log in to the Reseller Admin Panel
2. Hover over 'Account Settings' and click 'Manage Account'
3. At the top of the page, in the right hand corner, click 'log in to account level interface'
4. This will open the customer's account interface. Click the Billing tab and then follow the prompts to add a new card
5. Once the new card has been added, set it as a default and you can remove the old card by clicking the button next to it

How to add prepaid credit

1. Log in to the Reseller Admin Panel 
2. Hover over ‘Finances’ and click ‘Pre-Paid Account/Add Funds’
3. Type in how much you want to add to your account and the credit card details to pay for the pre-paid credit
4. Click ‘Recharge Account.’