What are my email software settings

Before you can configure your email software to send and receive emails from our servers, you must:
  1. Register a domain name
  2. Purchase a cPanel or Cloud hosting subscription service
  3. Create an email account on our cPanel or Cloud hosting servers

Once you have done this, you can configure your email software to connect to the email account you created on our servers.

All email software and devices including Microsoft Outlook, Apple Mail and Mozilla Thunderbird connect to our email servers using the exact same settings. This article is for users who are familiar with how to use their email software, and simply want to know what settings they should use to connect to our servers. If you are unsure how to use your email software, we recommend reading through our 'Email setup tutorials' article for further assistance.

**Important**

TLS 1.0 and TLS 1.1 are considered unsafe and are no longer supported. This change is inline with all major service providers who have similar plans in the first half of 2020 including Microsoft, Google, AWS and Apple.

FOR EMAIL: If you use Outlook 2007, Outlook 2010, MacMail on MacOS 10.13.4 or before, IOS 4 or before or any email client running on Windows 7 you will need to upgrade beforehand to avoid issues. This may also be the case for other older email clients or operating systems. ( Will work on Non-SSL port)

FOR WEB BROWSING: If you are using a browser older than Chrome 30, Firefox 26, Internet Explorer 11 on Windows 8, or Safari 7 on OS X 10.9, you will also need to upgrade your browser to avoid issues viewing any website you have hosted on our servers.

 

Note: The default Apple Mail (or Mac Mail) application has several known issues, including not saving settings during setup, losing settings randomly and having issues with connecting several devices to the same email account. Unfortunately these are intermittent issues with the software itself, if you encounter these we recommend switching to Thunderbird or Outlook for Mac.

 

Cloud Email Settings
 

Setting More information Example

Username

Where asked for the username, users must enter their complete email address

 johnsmith@example.com

Password

Where asked for their password, users must enter the password they selected when creating the email account on our servers.

 ********

Incoming Mail Server

Connection using POP or IMAP

POP: 
pop.example.com
or
pop.partnerconsole.net

IMAP: 
imap.example.com  
or
imap.partnerconsole.net

Incoming Server Port

Our email servers use all the default incoming server port numbers.

POP:
Non SSL= 110
SSL =  995

IMAP:
Non SSL= 143
SSL = 993

Outgoing Mail Server

Where asked for the outgoing mail server, users can use our server or your ISP server

SMTP: 
smtp.example.com
or
smtp.partnerconsole.net

Outgoing Server Port

Most Internet Service Providers (ISP) block port 25 for their own outgoing emails.
We recommend using port 465 or if connecting via non SSL 587

SSL = 465
Non SSL = 587

Authentication Type

Users must use password authentication to send or receive emails from our servers.

Password

 


cPanel Email Settings

 

 

Setting More information Example
Username Where asked for the username, users must enter their complete email address johnsmith@yourdomain.com
Password Where asked for their password, users must enter the password they selected when creating the email account on our servers.  ********
Incoming Mail Server Connection using POP or IMAP

POP/IMAP: 
mail.yourdomain.com
or
your cPanel server hostname

Incoming Server Port Our email servers use all the default incoming server port numbers, old version of the software may only work on Non-SSL

POP:
SSL= 995
Non SSL =  110

IMAP:
SSL= 993
Non SSL = 143

Outgoing Mail Server Where asked for the outgoing mail server, users can use our server or your ISP server

SMTP: 
mail.yourdomain.com
or
your cPanel server hostname

Outgoing Server Port Most Internet Service Providers (ISP) block port 25 for their own outgoing emails.
We recommend using port 465 or if connecting via non SSL 587
SSL = 465
Non SSL = 587
 Authentication Type Users must use password authentication to send or receive emails from our servers. Password

 

 

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