Before you can configure your email software to send and receive emails from our servers, you must:
- Register a domain name
- Purchase a cPanel hosting subscription service
- Create an email account on our cPanel hosting server
Once you have done this, you can configure your email software to connect to the email account you created on our servers.
All email software and devices including Microsoft Outlook, Apple Mail and Mozilla Thunderbird connect to our email servers using the exact same settings. This article is for users who are familiar with how to use their email software, and simply want to know what settings they should use to connect to our servers. If you are unsure how to use your email software, we recommend reading through our 'Email setup tutorials' article for further assistance.
**Important**
TLS 1.0 and TLS 1.1 are considered unsafe and are no longer supported. This change is inline with all major service providers who have similar plans in the first half of 2020 including Microsoft, Google, AWS and Apple.
FOR EMAIL: If you use Outlook 2007, Outlook 2010, MacMail on MacOS 10.13.4 or before, IOS 4 or before or any email client running on Windows 7 you will need to upgrade beforehand to avoid issues. This may also be the case for other older email clients or operating systems. ( Will work on Non-SSL port)
FOR WEB BROWSING: If you are using a browser older than Chrome 30, Firefox 26, Internet Explorer 11 on Windows 8, or Safari 7 on OS X 10.9, you will also need to upgrade your browser to avoid issues viewing any website you have hosted on our servers.
Note: The default Apple Mail (or Mac Mail) application has several known issues, including not saving settings during setup, losing settings randomly and having issues with connecting several devices to the same email account. Unfortunately these are intermittent issues with the software itself, if you encounter these we recommend switching to Thunderbird or Outlook for Mac.
cPanel Email Settings
| Setting |
More information |
Example |
| Username |
Where asked for the username, users must enter their complete email address |
johnsmith@yourdomain.com |
| Password |
Where asked for their password, users must enter the password they selected when creating the email account on our servers. |
******** |
| Incoming Mail Server |
Connection using POP or IMAP
|
POP/IMAP:
mail.yourdomain.com
or
your cPanel server hostname
|
| Incoming Server Port |
Our email servers use all the default incoming server port numbers, old version of the software may only work on Non-SSL |
POP:
SSL= 995
Non SSL = 110
IMAP:
SSL= 993
Non SSL = 143
|
| Outgoing Mail Server |
Where asked for the outgoing mail server, users can use our server or your ISP server |
SMTP:
mail.yourdomain.com
or
your cPanel server hostname
|
| Outgoing Server Port |
Most Internet Service Providers (ISP) block port 25 for their own outgoing emails.
We recommend using port 465 or if connecting via non SSL 587 |
SSL = 465
Non SSL = 587 |
| Authentication Type |
Users must use password authentication to send or receive emails from our servers. |
Password |