Email Accounts on cPanel



Use this interface to add, manage, and delete email accounts.


Add Email Account

To add a new email address, perform the following steps:

  1. Enter a new email address in the Email text box. If you manage more than one domain, make certain that you select the appropriate domain from the Domain menu.

  2. Enter and confirm a password in the appropriate text boxes or click Generate to create a secure password.

  3. Select Unlimited to assign an unlimited Mailbox Quota value or enter a custom size value and file type in the text box. 

  4. To send a message with client configuration instructions to the account, select the Send welcome email with mail client configuration instructions checkbox.

  5. Click Create Account.


Email Accounts

Use this interface to configure each email account's settings.


Click Account to sort the list alphabetically by account name.

Domain Click Domain to sort the list alphabetically by domain name.
Suspensions This column contains icons that represent the account's ability to log in, receive mail, or send mail.
Usage / Quota / % Click Usage, Quota, or the percent symbol (%) to sort the list accordingly. These represent the amount, the limit, and the percentage of disk space that the account uses of its data quota.

For each email account in the list, you can perform the following actions:

  • Access Webmail — A browser interface to access an email account. A new interface will appear.
  • Disk and Quota — Click to set the account's quota. The Mailbox Quota value defines the amount of disk space that the account may use to store email.
  • Manage Suspension — Suspend a user's ability to send and read email, or suspend the account's incoming mail.
  • Password and Authentication — Change the account's password and authentication preferences.
  • Connect Devices — Set up a mail client, or configure you calendars and contacts.
  • Delete — Permanently remove the email account. After you click Delete, a confirmation message will appear. Click Delete to remove the account.


    This action permanently deletes all mail for the account. You cannot revert this action.


Disk and Quota

Use this feature to set the mailbox quota, or manage disk usage.


Mailbox Quota

The quota for an email account defines the amount of mail that the account can store. When the account exceeds this limit, the system returns any incoming mail to the sender with a message that states that the recipient’s mailbox is full.

To change a mail quota, perform the following steps:

  1. Click Disk and Quota.
  2. Select the Unlimited or Maximum. For a custom quota, enter a new amount in the Mailbox Quota text box and select a file size from the menu.

  3. Click Save.


Manage Disk Usage

Delete old or large messages from your mailbox to recover disk space. 


Manage Suspension

Use this feature to allow or suspend a user's ability to log in, receive mail, or send remote mail. 

To allow or suspend specific abilities for a user, perform the following steps:

  1. Click Manage Suspension for the email account to suspend.
  2. Click AllowSuspend, or Hold for the applicable setting.
  3. If applicable, click Delete messages from the mail queue to remove any queued messages.
  4. Click Save.

Password and authentication

Use this feature to create or change the password for an account. Enter and confirm the new password in the appropriate text boxes.


Manage External Authentication

Allow users to access cPanel with external authentication credentials. 


Connect Devices

Set Up Mail Client

This feature attempts to automatically configure your email client to access your cPanel email addresses. An email client allows you to access your email account from an application on your computer or mobile device (for example, Apple® Mail).

To access this feature, click Set Up Mail Client in the Email Accounts tab. A new interface will appear.

To configure your mail client, perform the following steps:

  1. Select and download the appropriate configuration file from the list.


  2. Run the script file to automatically configure your email client to use the selected address.

When the configuration process finishes, your email client will automatically open and log in to your email account.

Mail Client Manual Settings

You may need to manually configure your mail client. Enter for the name of the server, where represents your domain.


Configure Calendars and Contacts

Use this feature to access your calendars and contacts on your personal devices. A new interface will appear.


Default Email Account

Use this interface to access your default email address. The system creates this unique email account when your hosting provider creates your cPanel account. The account's username and password are identical to your cPanel account name and password.

  • Your hosting provider may configure this address to be a catch-all account. A catch-all account receives all of the mail sent to addresses on the domain that do not exist. This can cause the default email address to receive a large amount of spam.
  • You can send, view, or delete mail on this account. To do this through webmail, click Access Webmail and select your desired webmail application. You can also click Manage Disk Usage to recover disk space. A new interface will appear.

The system uses as the default account, where account represents your cPanel account username and represents your main domain. You cannot rename, delete, or place a quota on the default account. We recommend that you create a separate email account for daily use.

The system also uses this address as the default From and Reply-to address on outgoing email that your account's PHP scripts send.



Configuration Options

Use this interface to enable or disable the shared address book. A shared address book allows you to include a system-managed address book that serves as a user directory and allows for collaboration. You can import or export the contact list and transfer it to other email clients.

Set the appropriate toggle to enable or disable user directory collaboration.

  • On — Enable user directory collaboration.
  • Off — Disable user directory collaboration.

You can access the shared address book in the Horde webmail Shared Address Book interface.

This option defaults to On.

Was this article helpful?
1 out of 4 found this helpful