Overview
This article provides the standard email templates used when notifying resellers about SSL certificate re-issuance requirements, including 30-day reminders, 14-day final reminders, and successful renewal confirmations.
30-Day CSR Reminder Email
Subject: 30-Day Reminder: SSL Re-issue Required
Dear (First Name),
This is a reminder that your SSL certificate for (domain) needs to be re-issued within the next 30 days. This re-issue is included in your 1-year purchase and is free of charge.
Why do I need to re-issue my SSL certificate?
Due to an industry-wide change mandated by the CA/Browser Forum (the governing body of the SSL industry), SSL certificates now have shorter lifespans. This improves security by ensuring that encryption keys are rotated more frequently and that domain ownership is verified more often.
What do I need to do?
Please send us an email at support@tppwholesale.com.au with the following:
- Domain name
- Newly generated CSR
What if I don’t provide a CSR in time?
Your certificate may lapse at the end of its 199-day validity period, as we cannot re-issue it without a valid CSR.
If a lapse occurs, you can still upload a CSR afterward and we will re-issue promptly; however, your site may show a browser warning until the new certificate is installed.
If you require further assistance, please visit our FAQ (link to be added) or contact us at support@tppwholesale.com.au.
14-Day CSR Reminder Email (Final Notice)
Subject: Final Reminder: SSL Re-issue Required
Dear (First Name),
This is a final reminder that your SSL certificate for (domain) must be re-issued within the next 14 days. This re-issue is included in your 1-year purchase and is free of charge.
Why do I need to re-issue my SSL certificate?
Due to an industry-wide change mandated by the CA/Browser Forum (the governing body of the SSL industry), SSL certificates now have shorter lifespans. This improves security by ensuring that encryption keys are rotated more frequently and that domain ownership is verified more often.
What do I need to do?
Please send us an email at support@tppwholesale.com.au with the following:
- Domain name
- Newly generated CSR
What if I don’t provide a CSR in time?
Your certificate may lapse at the end of its 199-day validity period, as we cannot re-issue it without a valid CSR.
If a lapse occurs, you can still upload a CSR afterward and we will re-issue promptly; however, your site may show a browser warning until the new certificate is installed.
If you require further assistance, please visit our FAQ (link to be added) or contact us at support@tppwholesale.com.au.
Successful SSL Re-issue Email
Subject: SSL Re-issued Successfully
Dear (First Name),
Your SSL certificate for (domain) has been successfully re-issued with a validity period of 199 days. This re-issue is included in your 1-year purchase and is free of charge.
What happens after 199 days?
If you wish to renew your SSL certificate after 199 days, please send us an email at support@tppwholesale.com.au with the following:
- Domain name
- Newly generated CSR
We will then assist with the 1-year renewal and billing.
If you choose not to renew, your certificate will automatically lapse.