Overview
Step by step instructions on how to reset a mailbox password in Microsoft 365
- Visit https://portal.office.com
- Login using the Microsoft 365 Admin Credentials (Instructions on how to do this can be found here)
- Once logged in, proceed to click the Admin Icon in the top left hand corner
- On the left hand side, click Users then click Active Users
- Click on the mailbox that requires a password reset
- Click Reset password (This can be done via either option as highlighted on the screenshot below)
- Automatically create a password - The Microsoft 365 Admin Centre will generate a password for the user on your behalf
- Require this user to change their password when they first sign in - This means that the user will need to set their own unique password before the service can be used (We recommend for users to visit Webmail to do this)
- Click Reset Password
- You will then be presented with the following screen which confirms the password has been successfully reset
